Privacy policy

Privacy Policy

Effective Date: February 2026

At Amor (accessible from https://amor.ke/), we are committed to protecting the privacy and security of our customers. This policy explains how we collect, use, and safeguard your information in compliance with the Kenya Data Protection Act (2019).

1. Information We Collect

To provide our services, we collect the following:

  • Personal Identification: Name, email address, phone number, and physical delivery address.

  • Payment Data: We process payments through secure third-party gateways (e.g., M-Pesa, Card). Amor does not store your full credit card or mobile money PINs on our servers.

  • Recipient Information: If you are sending a gift, we collect the recipient's name, phone number, and address.

2. How We Use Your Information

We use your data to:

  • Process and deliver your cake and flower orders.

  • Send order updates via SMS or Email.

  • Marketing (With Consent): To send you newsletters or promotional offers about new bouquets or seasonal cake flavors.

  • Improve our website performance and user experience.

3. Cookies and Tracking Technologies

We use "cookies" and similar technologies to enhance your shopping experience and for digital marketing purposes:

  • Google Analytics 4 (GA4): We use GA4 to understand customer behavior, track website traffic, and analyze conversion rates.

  • Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our ads and to show you relevant products (retargeting) based on what you viewed on our site.

  • Shopify Cookies: To keep track of your shopping cart while you browse.

4. Data Sharing

We do not sell your personal data. We only share information with trusted third parties necessary for operations:

  • Delivery Partners: To ensure your orders reach Mua Park or other Nairobi locations.

  • Service Providers: Shopify (hosting), Google (analytics), and Meta (advertising).

  • Legal Compliance: If required by Kenyan law to respond to valid legal requests.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider's database.

6. Your Rights

Under the Kenya Data Protection Act, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate information.

  • Request the deletion of your data (Right to be Forgotten).

  • Opt-out of marketing communications at any time by clicking "Unsubscribe" in our emails.

7. Contact Information

For any privacy-related inquiries, please contact our Data Controller:

  • Email: cakesbyamor@gmail.com

  • Phone: +254 718 111444

  • Address: Mua Park, Nairobi, Kenya.